faq
Payment Methods
What payment methods are accepted on the site?
We accept Visa and Mastercard debit and credit cards (excluding gift cards), Apple Pay, and Cash on Delivery (COD).
Shipping
Packaging
Our packaging is designed to be as eco-friendly as possible. We use boxes made from recycled and recyclable materials, and we carefully pack your order using biodegradable and compostable materials to help reduce waste. Thoughtfully packed with you and the planet in mind!
Shipping information
We offer fast and reliable shipping across the UAE.
- Free next-day delivery on orders of AED 149 or more.
- For orders below AED 149, a flat AED 14 shipping fee applies.
- Orders are processed and shipped within 1 business day (excluding weekends and public holidays).
- Orders placed before 2 PM are typically delivered the next working day.
- During peak periods or promotional events, delivery times may be slightly longer due to high order volumes or courier delays. We appreciate your patience and understanding!
Where do we ship?
We currently ship across the UAE only.
How do I track my order?
Once your order is shipped, you’ll receive a shipping confirmation email with your tracking number.
You can also sign in to your account, go to My Orders, and click on the order you'd like to track. You’ll be redirected to a page where your tracking number will be displayed at the top.
What if my order is damaged during shipping?
In the unlikely event that your products arrive damaged, our customer care team is here to help — please contact us here.
To process your request, we require photos of both the damaged box and the damaged items. Once we receive all the necessary details, we’ll be able to assess the issue and offer appropriate compensation.
Please note that we are only able to process damage claims within 14 days of the shipment date.
Do you charge international fees/customs when ordering on your website?
All our prices are shown in AED, and no international fees or customs charges apply when ordering within the UAE.
However, depending on your payment method or bank, some banks may charge small transaction fees for online purchases. We recommend checking with your bank if you have any concerns.
Returns and Cancellations
What is ATTITUDE's return policy?
Products purchased on our website are firm sales. For reasons of hygiene, safety and to reduce our environmental footprint by reducing additional packaging and transportation, we do not accept returns or exchanges. Please also note that we do not offer compensation for errors or dissatisfaction.
Cancellation and reimbursement policy
Please note that any order placed cannot be cancelled. If you wish to change your shipping information, please contact us through our contact form by selecting 'I have an issue with my order' and then 'I have an issue with my address'.
Our Products
Where do you make your products?
Our products are developed in our Montreal laboratory and produced in our own 150,000 square-foot Sherbrooke facility. Combining sustainable practices, cutting-edge technology, and well-being, this plant employs over 180 people, therefore, contributing to the local economy. Only four products requiring unique expertise and technology are manufactured abroad.
Are your products biodegradable?
Our products are biodegradable and Ecologo certified (UL). The Ecologo® certification is based on multi-attribute life-cycle assessment and demonstrates our reduced environmental impact.
Are your products vegan and cruelty-free?
We do not use any animal-based ingredients in the manufacturing of any of our products.
We do not perform or instruct to perform tests on animals, either for finished products or ingredients, and do not tolerate animal cruelty. Our products do not contain carmine, beeswax nor lanolin.
Do your products contain gluten?
Some of our personal care products are formulated with ingredients such as wheat protein or oat kernel flour that could contain gluten in small quantities. As they are used topically, to our knowledge it is very unlikely to cause any reactions.
However, we do not analyse the presence of gluten or traces of gluten in our finished products so if you have specific sensitivity problems, we recommend that you consult your doctor.
Do your products contain nuts?
Our products do not contain nuts per se. A few ingredients are derived from coconut oil or contain almond oil, sunflower oil or moringa seed, for example, but in these cases, we clearly mention it in the ingredient list. To have a look at the complete list, you can check the label or the product page on our website.
We do not analyze the presence of nuts in our finished products.
With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.
I do not understand certain ingredient names. How do I know what is in my product?
All our ingredients are from vegetable or mineral sources. Please contact our customer care team here for more information and details on individual ingredients!
Why aren't all your products EWG VERIFIED™ (household)?
All our body care products bear the EWG VERIFIED™ seal. However, EWG does not yet have a certification for household products or pet products (they should have one very soon). For this reason, some of our products have yet to carry the EWG VERIFIED™ seal. Rest assured that once this certification is created, our household and pet products will be the first to be listed.
Nonetheless, we analyze each ingredient to ensure that it meets all of our strict development criteria and is not on EWG’s list of ingredients of concern. We strive to meet EWG standards!
Why is the product I received different from the same product I purchased in the past?
If it is the label that is different, please note that we regularly change the packaging of our products to always improve our designs! We update our website with the new packaging, however, both versions of a product may be in circulation, so you may receive the old product label.
If it is the formula that is different, please note that we accept a variation margin for our products. It is therefore possible that the viscosity, hardness or pH of a product is higher or lower from one batch to another. This is completely normal and has no impact on the effectiveness of the product!
Sun Care Product line
What is the difference between a mineral sunscreen and a traditional sunscreen?
There are two types of UV filters: chemical and physical.
Chemical filters use active ingredients that get absorbed by the skin to block UV rays and protect the skin.
Physical (or mineral) filters create a physical barrier on the skin to block UV rays.
According to the Environmental Working Group (EWG), zinc oxide is considered to be the safest physical filter.
Why choose an SPF 30 sunscreen?
SPF indicates the amount of UVB rays blocked by a sunscreen. SPF 30 will block 97.4% of UVB rays, while SPF 50 will block 98%. As you can see, the difference is relatively small. Although the numbers increase, your degree of protection isn’t significantly better. In fact, the difference between SPF 30 and 50 is minimal—SPF 50 only blocks an extra 0.6% of UVB radiation.
Percentage of blocked UVB rays
- SPF 15* 93%
- SPF 30 97,4%
- SPF 50 98%
- SPF 60 98,3%
*Health Canada recommends a sunscreen with a minimum SPF of 15.
And very high SPFs don’t come without risks. They give people the impression that they are extremely well protected, so they tend to spend more time in the sun. However, the SPF value is not a time-dependent protection, but rather indicates the proportion of blocked sun rays. This is why we have to re-apply sunscreen every two hours, regardless of its SPF, to efficiently protect the skin.
For more information, read our article "The Truth About High SPF Sunscreens: Are They Really Better?"
Are your sunscreens water-resistant?
Our sunscreens are partially water resistant because some of their ingredients, including zinc oxide, naturally repel water.
However, we prefer not to label our sunscreens as such because after they are exposed to water, they will no longer provide protection that is as effective.
Therefore, we recommend reapplying our sunscreen at least every 2 hours, and after swimming or excessive sweating.
Why use a mineral sunscreen made with 100% zinc oxide filter?
While titanium dioxide is often used in mineral sunscreens, it only provides partial UV protection. Zinc oxide, on the other hand, offers broad-spectrum coverage (UVA and UVB). According to the Environmental Working Group (EWG), zinc oxide is the soundest sunscreen choice.
For an efficient and non-whitening product, it’s important to ensure that there is a high enough concentration of non-nano zinc oxide. *For more information, read our article here.
Do you use non-nano zinc oxide?
Yes, our sunscreens are all made with non-nano zinc oxide.
Why use our sunscreen for sensitive skin?
In addition to being a mineral sunscreen made with zinc oxide, the sunscreen for sensitive skin is fragrance-free, dermatologist tested and enriched with 1% colloidal oatmeal. Colloidal oat is a natural medicinal ingredient recognized by Health Canada for skin care purposes.
Oats protect the skin barrier and help relieve symptoms caused by eczema and skin irritations. It also features the NEA (National Eczema Association) Seal of Acceptance™ logo, certifying that it is free of ingredients unsuitable for sensitive skin.
Does your sunscreen whiten the skin?
It is true that the whitening effect can be related to the size of the zinc particles. We put a lot of effort into choosing the right particle size for our physical solar filter.
It was a great challenge to find the right balance between application performance and particle size, and thus offer minimal whitening of the skin and maximum protection. We are very proud of the result and have had great comments from our customers!
Super Leaves™ Product line
What do super leaves™ do?
Thanks to the genius of science, it is now possible to extract the active ingredients from a variety of leaves so you can enjoy their many benefits every day. Rich in minerals, vitamins and growth factors, and with strong regenerative powers, leaves have the remarkable ability to give you glowing skin and healthy hair.
All our Super leaves™ products are enriched with watercress and Indian cress leaf extracts. Added to our natural formulas, these exceptional ingredients help effectively strengthen and condition hair from root to tip. They are also rich in sulfur, which is essential to the production and structural support of keratin, a protein naturally present in hair. In addition, watercress and Indian cress leaf extracts are ideal for promoting long-lasting hair growth.
How are Super leaves™ products “anti-pollution”?
Over time, environmental pollutants – gasses, particles and liquids – can be harmful and contribute to premature aging of the hair and skin. This is why we added moringa seed extract to our Super leaves™ hair and skin care products.
This active ingredient, taken from the seeds of the moringa oleifera, also known as the miracle tree, limits particle buildup while providing cleansing and purifying powers from head to toe.
What does EWG Verified™ mean?
All Super leaves™ products are EWG Verified™, a status granted by the Environmental Working Group. EWG’s standards help consumers make the best possible choices by opting for ingredients with low health risks, allowing people to live in healthier environments.
To this end, they created an important educational tool for consumers: the Skin Deep® database. This directory provides consumers with information on all the ingredients in the personal care products that they use, including any potential risk of adverse effects.
Are Super leaves™ products appropriate for kids?
Since our products are made with worry-free ingredients, our products are safe for children. However, we do offer a wide range of products specially designed for kids. Check out our Little Ones collection for more information.
Are your shampoos and conditioners suitable for color-treated hair?
Don’t worry! All our shampoos and conditioners can be used on color-treated hair. If your hair is damaged, dull, dry or brittle from color treatments, we suggest you use our Colorlast shampoo and conditioner.
Sensitive Skin Product line
Are these products fragrance-free?
Not all products from this collection are fragrance-free. Only the ones labeled as such (white and blue label) are fragrance-free. The other products in this collection (avocado oil, argan oil and chamomile) all have natural added fragrances.
Little Leaves™ Product line
For what age group are these products designed?
The Little Leaves™ products are specifically formulated for children between the ages of 2 and 12.
What is the difference between Little Leaves and baby leaves?
Our Little Leaves products' natural fragrances are geared towards older children, with their fun and fruity notes! In addition, the formulas for both collections are specifically designed for the age group they are targeting.
Baby Leaves™ Product line
Are your products tear-free?
Our products are not tear-free. Our products are designed for external use only and some ingredients may irritate eyes even if natural. Our focus is on providing the best ingredients for your baby’s skin.
We therefore perform a series of tests under the supervision of a dermatologist in an independent laboratory, to enable us to claim that our products are hypoallergenic and non-irritating for the skin.
Leaves Bar™ Product line
Why is it called Leaves Bar™?
Our Leaves Bar™ hair and body line contains carefully selected ingredients that are enriched with our famous super leaves extracts. Known for their regenerative abilities and for being rich in minerals and vitamins, they are infused with watercress and Indian cress leaves extracts.
These are used in our formulas to strengthen, restore and revitalize hair and skin.
What sets Leaves Bar™ apart from other eco-friendly brands?
That’s easy! Here are a few reasons:
• Their formulas are EWG VERIFIED™, meaning without any ingredients of concern
• They are high-performance products – you will see results!
• They are an eco-friendly alternative to liquid shampoos and conditioners packaged in plastic bottles
• They are great for travel as they do not contain water
• Their packaging is made of FSC-certified mix from responsible sources
• Clean and easy to use
What makes our solid shampoo bars different?
In addition to our super leaves extracts (Indian cress and watercress), our solid shampoo bars contain a variety of clays (such as yellow, pink, red and green blue) to naturally boost volume, hydrate, nourish and detoxify hair.
Our shampoo bars also lather very well (we know it’s a concern for shampoo bars!) thanks to its foaming ingredient, sodium coco-sulfate.
How long does it last?
Our shampoos and conditioners are 113 g (4 oz), which is bigger than most hair care bars on the market. How long they last depends on how much hair you have and how frequently you wash it.
During our testing phase, we discovered that a bar lasts about the same amount of time as a standard bottle of shampoo, even a little longer! Our main goal in creating hair care bars was to eliminate single-use plastic from our day-to-day lives. Having it last a little extra is an added bonus!
What is the difference between Sodium Coco Sulfate, Sodium Lauryl Sulfate and Sodium Laureth Sulfate?
There is often confusion between sodium coco sulfate (SCS), sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES). SCS is of natural origin because it comes from vegetable oils. It is the rawest version. SLS is a purified version of SCS.
Finally, SLES is SLS that has undergone ethoxylation, a manufacturing process that creates CMR contaminants. We therefore use SCS which does not contain any ingredients of concern according to EWG.
What is the difference between the body and hand soap?
Our hand soap is packed with plant-derived ingredients like shea butter to repair and soothe your delicate hands. It also contains avocado oil, which is rich in vitamins E, D and A.
Our body soap is enriched with powerful plant-based moisturizing and nourishing ingredients: olive oil, filled with rich in polyphenols and vitamin E and known for its antioxidant properties, as well as coconut oil which serves to protect and soften dry skin.